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Terms and Conditions

Payment

On Faroe Sheep payment can be made with PayPal or Dankort / VISA-Dankort. Payment will be charged from your account when the item is shipped.

All amounts are in DKK (Danish kroner) and are with taxes included.

Faroe Sheep encrypts your card information with SSL (Secure Socket Layer) protocol. This means that unauthorized persons can not read your card number or other information during the transaction.

Delivery

Faroe Sheep provides delivery with Posta, which is the Faroese postal services. On time delivery requires Posta to comply with day-to-day delivery. In case of delays at Posta, this will correspondingly delay in relation to the agreed delivery date. Faroe Sheep can not be held responsible for delays at Posta. In case of very delayed (several days) or missing deliveries, Faroe Sheep will send a new delivery free of charge.

Warranty

Faroe Sheep provides you with a 2 years’ right of complaint pursuant to the Purchasing Act, extensive fabrication and material defects found during use of the product. The warranty does not cover errors, damage or wear, directly or indirectly caused by improper use, poor maintenance, violence or unauthorized intervention. Complaints about defects that should be discovered by usual inspection of the product must be communicated to www.faroesheep.com within a reasonable period of time. The item can subsequently be returned for repair, replacement or by agreement a refund. In cases of damage claims www.faroesheep.com pays the shipping costs.

 

Complaints and returns
In case of errors, missing items, an order not received etc, please contact:

Oikos (www.faroesheep.com)
Giljavegur 36
360 Sandavágur
Faroe Islands

Returns of goods must also be sent to this address – please note that we do not receive packages sent per. COD. Return can also be done by refusing to receive the package or deliver the item personally to us. It is not a requirement but the expedition is promoted if the information is complied with – such as a copy of the order confirmation, registration number and bank account account number for which a refund can be made, copy of any prior correspondence etc.

 

Reimbursement
In the case of agreed decors, returned goods or prepaid goods that are canceled prior to shipment, there must be a full or partial refund of the purchase price. Refunds are usually always made by bank transfer and www.faroesheep.com therefore needs information about the registration number and account number of your bank account. This information is not sensitive, and can be disclosed without further notice by email or other traditional form of correspondence.

Return policy

There is a 14-day return on the goods, calculated from the day they are received. If you choose to undo a purchase, simply return the item in substantially the same condition and quantity as you received it. Once the item has been returned and approved, the purchase price will be refunded to your account within a few days. You must pay for the return costs.

Cancellation must be notified to us no later than 14 days after the purchase and from the cancellation you must return within 14 days.

The notification shall be given per mail to info@faroesheep.com. In the message, please let us know clearly that you wish to use your right to return your order.

 

The condition of the product when you return it
You are only liable for any deterioration of the value of the item due to handling other than what is necessary to determine the nature, characteristics and manner of the item. In other words – you can try the product in the same way as if you tried it in a physical store.

If the item is tested beyond what is described above, we consider the item used, which means that, in the case of return of the purchase, only a portion or none of the purchase amount will be returned, depending on the merchant’s commercial value.

In order to receive the full purchase amount, you must do the same as you can at a physical store. You must test the product, but do not take it in real use.

Privacy policy

In order for you to make a purchase at www.faroesheep.com we need the following information:

  • Name
  • Address
  • Phone number
  • Email address

We make the registration of your personal information for the purpose of delivering the item to you.

The personal data are registered at www.faroesheep.com and stored for two years after which the information is deleted.

When collecting personal information through our website, we ensure that it is always done by giving your explicit consent so that you are informed about exactly what information is collected and why.

The data manager at www.faroesheep.com is Sigurd Nordendal.

We store and transmit no customer information encrypted.

Information provided to www.faroesheep.com is not disclosed or sold to third parties in any way, and we do not detect any personally sensitive information.

As registered with www.faroesheep.com, you are always entitled to object to registration. You also have the right to understand what information is registered about you. These rights are in accordance with the Personal Data Act and you can contact Sigurd Nordendal by e-mail info@faroesheep.com.

Cookies

At www.faroesheep.com cookies are used to optimize the site and its functionality, thus making the visit as easy as possible for you.

You can delete cookies from your computer at any time. How you delete cookies depends on the browser you are using.

Log statistics

We use log statistics at www.faroesheep.com, which means that a statistics system collects information that can provide a statistical picture of how many visitors we have, where they come from etc. Log statistics are only used for the purpose of optimizing www.faroesheep.com.

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